Situated at North Michigan Avenue, near North Side, across from The Whitehall, atop Bloomingdale's and the 900 North Michigan complex, this hotel retains its pre-eminence here, superlative in almost every category. The latest news is the renovation sweeping through the accommodations and public areas. The work has just begun, but it is already making a big difference, with the new accommodations sporting sophisticated contemporary decor and state-of-the-art technology. This competes head-to-head with the Peninsula and Park Hyatt, though its sibling, the Ritz-Carlton, continues to sit in their shadows.
From an ornate parlor on the ground floor, surrounded by exclusive shops, an impeccably attired staff directs arrivals to elevators that transport them heavenward. The decor highlights an exquisite array of antiques and allows guests to relax in tranquil refinement that is cozy and welcoming, not stuffy or snobby. The polished seventh-floor reception area gives way to the newly renovated lobby lounge, which boasts a fresh-looking salon with an updated Asian- Modern bent. Morning coffee and afternoon lemonade await arrivals
and departures.
A smattering of discreet sitting areas done in neutral colors look rich with handsome woodwork, and the gilt-framed mirrors reflect a Who's Who in the Windy City. Even restrooms are lavish with marble, paintings and constantly refreshed linens. Yet to see their makeovers, the pair of refined dining rooms here stand side by side. Seasons, the quiet, reserved restaurant, offers the more rarefied experience, even if it tells of "simple, beautiful and real food." The bill, however, is really expensive. Seasons Cafe is more casual and offers all meals. A lavish tea is served in the adjoining lounge, which is not as opulent as the Palm Court at The Drake, and the clubby bar has its own humidor.
The palatial health club, overlooking the city from lofty heights, is comprehensive, with a Roman-inspired pool (used in the filming of Home Alone 2), a whirlpool, sauna, steam room, jogging track and elaborate locker rooms. The highly regarded spa has meditation rooms, relaxing 
views and a wealth of treatment options. Fully equipped, wired, and soundproofed boardrooms and ballrooms with audiovisual gadgetry serve up to 1,200 people, and the hotel offers valet and self-parking.
All of the Moderate, Superior and Deluxe category rooms, as well as the Executive Suites have been remodeled with a fashionable contemporary look that is both subtle and sophisticated. Though smaller than the guest rooms at sibling Ritz-Carlton, the units here show superior decor and comfort. The new beds are sumptuous, piled high with down pillows and triple-sheeted like luxurious linen vaults. All accommodate large desks, lovely bureaus that have replaced armoires (no need for armoires with the new flat-screen TVs), three speaker phones with voice mail, DVD and CD players, safes, complimentary high-speed wireless Internet access and minibars.
In the luxurious baths, hair dryers, robes, scales and magnifying mirrors are complemented by an impressive selection of designer toiletries. Windows open—an 
unusual feature in modern city hotels, especially this high up—and the green curtains add a diffused aquarium-like light. Superior and larger Deluxe rooms have small sitting areas. Almost one-third of the units are Four Seasons Suites, with French doors separating bedrooms from living rooms, and these are half again as large as the rooms. The themed suites and large one- and two-bedroom suites retain their traditional decor. The 46th-floor Royal and Presidential suites are extravagant treats unrivaled in Chicago. Nightly turndown service brings fresh towels, bottled water and ear plugs to ensure a restful sleep. Some pets are allowed here.
The current renovation project is moving smoothly and quietly through the hotel. When completed, this modern palace will be looking better than ever. For now, it remains a top pick that will please even the finickiest business and leisure. Service, a hallmark of this chain, is delivered by a superlative and genteel staff.
